We process data of our customers and users of our shop. Here we explain which data they are. We do this as clearly as possible, but if there are any questions after reading this privacy policy, please feel free to ask us for more explanation.

Applicability

This privacy statement is from Dutch Legends BV. It applies to the processing of personal data of our customers, potential customers and users of our websites (Dutchlegends.org and Dutchlegends.shop) but also to our other services.

We respect your privacy and want our services to be reliable and transparent. We handle your personal data with care. The processing of your data complies with the applicable laws and regulations. This privacy statement may change. Certainly when new developments give cause to do so. From time to time, please consult this privacy statement on our website, where you will always find the most actual version.

Accountability

Dutch Legend BV is responsible for the processing of your data. Dutch Legends determines which data is processed and for what purpose and for how long.

The company data of Dutch Legends:
Dutch Legends BV
Dorpsstraat 14A , 6021 HC Budel
The Netherlands
Chamber of Commerce: 73893145

Our sites contain links to third party websites. In case they process data about you, these are not our responsibility. This privacy statement therefore does not apply to them.

Provision to third parties

We will pass on the information provided by you to third parties if this is necessary for the delivery of the products ordered or services requested by you. For example, we use a third party to process payments in our webshop, to print or embroider your logo and we pass on your details to the postman to deliver the order to you.

When we provide your details to a third party, we ensure, among other things (with an agreement), that your details will not be used for other purposes. We also agree that your details will be removed as soon as they are no longer required.

Furthermore, we will not pass on your details to other parties, unless this is required by law.

Account data

When ordering from Dutch Legends you need an account. With the help of this account you can arrange and view things. To create an account we process the information below:
– Name, address details, place of residence, gender
– email address
– Date of birth
– Telephone number
– Password

If necessary for further use on the website, we also save:
– Order data
– Track & trace codes
– Payment transactions
– Return information

Basis for processing

The aforementioned processing is necessary for the execution of the transaction agreement between you and Dutch Legends. We try to arrange as much as possible online and through your account.

Storage period

As long as your account is active, we will keep your account details. If you have not logged in for five years, we will delete your details. Unless you submit a request for deletion yourself, we will of course do so immediately. We will keep your order and invoice details for seven years because of the legal provisions in The Netherlands.

Order data

In order to be able to deliver your order or have it picked up at a delivery point, we need certain information from you. With this information we can keep you informed about your order. Also in case of a return this information is needed.

We process the following information when placing an order:
– Order number, article number, quantity, prices (the so-called characteristics)
– Payment method
– Account number and payment details
– Login details
– Delivery method and delivery address
– Possible : remarks, discount.

Our General Terms and Conditions apply to every offer on the webshop and to every purchase agreement with Dutch Legends.

Basis for processing

The data we collect during this ordering process is necessary for the execution of the agreement between you and Dutch Legends.

Storage period

Due to legal provisions, we are obliged to retain this data for seven years.

Contact with Dutch Legends

You can call, email or contact Dutch Legends via social media. We keep this information. This allows us to help you faster next time.
The data we process:
– Reason, date and time
– Method of contact
– Details of the contact

Basis for processing

We may have an interest in keeping your information. This may be for helping you faster at your next contact, but it may also be necessary for the execution of an agreement between you and Dutch Legends.

Storage period

As long as your account is registered with us, we keep the notes about the customer contact.

Data for an optimal shopping experience

In our shop you will find many items in various categories. To help you find what you are looking for among all these items, we make sure that our webshop functions as optimally as possible, and that our range of items meets the wishes of the customer as well as possible.
For the technical and functional improvement and maintenance of the webshop, we process the following data:
– IP address and type of device (desktop or mobile)
– Internet browser and operating system
– Possible language settings
– In order to keep the webshop and our offer relevant, we process the following data:
– Search, click and buy behaviour on our webshop
– Preferences or interests

Basis for processing

The aforementioned processing is necessary to protect legitimate interests in order to serve you in the best possible way and to give you the best customer experience.

Storage period

The data is aggregated after a maximum of three years, which means that no personally identifiable information exists.

Marketing data

We collect data that helps us understand what you’re looking for and what you need. In doing so, we try to keep our webshop as relevant to you as possible.
We ask permission from you to send us daily offers, general promotions or personal recommendations. Suggestions and information about our products based on your purchases will be emailed immediately. If you prefer not to receive this information, you can unsubscribe immediately.

For marketing purposes we process the following data:
– Google Analytics – For analyzing your search behavior
– Google Adwords – For tracking what you buy through Adwords ads
– Remarketing – Targeted offers on the Google and Criteo network
– Products viewed – Products you recently viewed

Basis for processing

The aforementioned processing is necessary to protect legitimate interests in order to serve you in the best possible way and to give you the best customer experience.

Storage period

We will retain your data for marketing purposes for a maximum of five years from the time the data is created.

Data Security

Your details are only accessible to employees of Dutch Legends who need the details to be able to do their job. We take various organisational and technical measures to ensure that your data is and remains safe. In principle, your data will be stored within the European Economic Area.

Security incidents and data leaks

In the event of a security incident, we immediately investigate whether it is a security breach or a data breach. If it concerns a data breach with a high risk for your privacy, we are obliged to report this to both you and the Authority Personal Data. If you find a security incident or data breach with us, please send an email to [email protected] or contact us.

Rights

As a customer, you have certain rights when it comes to processing your data. Some of these matters can easily be arranged through your account. In any case, you can submit your request to our customer service or via the AVG form that can be found on the website.

Right to information

You can always ask us who we are, what data we process about you, how long we retain data, for what purposes, on what basis we do this and to whom we provide your data. This information can also be found in our privacy statement.

Right of inspection

You can always ask us to indicate what we know about you and how we use your information. Requests will be processed within 30 days at the latest.

Right of rectification

You can always ask us to have certain data changed and improved. The easiest way is to make the change via your account.

Right to oblivion

You can always ask us to delete any data we have about you. When you request the deletion of your account, we will delete any information that can be traced back to you, except information that we are required or permitted by law to keep.

Right to object to processing

You can object to the processing of your data that we use for direct marketing, or if you are a specific personal circumstance.

Right to restrict processing

You can always ask us to (temporarily) limit the processing of your data if you believe that the data is incorrect, or if you believe that the processing is unlawful. You can also ask us to keep the data in question, but not to process it, for example because you may still need it in legal proceedings.

Right to file a complaint

You can always complain about the way we handle your data. If you have a complaint, we will be happy to resolve it. Please contact our customer service for your complaint. You also have the right to contact the Personal Data Authority with your complaint.

Questions

If you have any questions about the way Dutch Legends handles personal data, please feel free to contact us. We are happy to help you.